Return and Complaint Policy

Return and Complaint Policy

Right of Withdrawal WOJCIECH HETMAŃSKI ALIAS
Wysoka 10
62-040 Puszczykowo (Poland)
NIP: PL7773189641
REGON: 364956989
e-mail: info@motone.eu
+3197010280259

You can return the package using the free return label included in the package. There are many locations in Ireland where you can drop off the package. You can find a list of locations on the website: 
https://www.parcelconnect.ie/dropoff

Parcelconnect dropoff points

WITHDRAWAL FORM

  1. You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period is fourteen days from the day you or a third party designated by you, who is not the carrier, physically acquires the last good.

  2. To exercise the right of withdrawal, you must inform us via an unequivocal statement sent to info@motone.eu of your decision to withdraw from the contract. You may use the model withdrawal form, but you are not obligated to do so.

  3. Hereby, I/we () wish to revoke the purchase of the following goods ():

  • Ordered on () / Received on () _____

  • Name of the customer(s) _____

  • Address of the customer(s) _____

  • Date _____

(*) Delete as applicable

  1. To meet the withdrawal deadline, it is sufficient for you to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.

  2. If you withdraw from the contract, we will reimburse all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us) without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from the contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

  3. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
    You can return the package using the free return label included in the package. There are many locations in Ireland where you can drop off the package. You can find a list of locations on the website:  

    https://www.parcelconnect.ie/dropoff

  4. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Complaint Procedure / Performance of Contract and Additional Guarantee

PRODUCT COMPLAINT

  1. The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.

  2. Complaints about the execution of the contract must be submitted to the entrepreneur fully and clearly described within a reasonable time after the consumer has discovered the defects.

  3. The entrepreneur guarantees that the products and/or services comply with the contract, the specifications stated in the offer, the reasonable requirements of reliability and/or usability, and the existing legal provisions and/or government regulations on the date of the conclusion of the contract. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.

  4. Complaints submitted to the entrepreneur are answered within 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within 14 days with a message of receipt and an indication of when the consumer can expect a more detailed answer.

  5. Any additional guarantee provided by the entrepreneur, its supplier, manufacturer, or importer never limits the legal rights and claims that the consumer can assert against the entrepreneur based on the contract if the entrepreneur has failed to fulfill its part of the contract.

  6. An additional guarantee is understood to mean any commitment by the entrepreneur, its supplier, importer, or producer in which they grant the consumer certain rights or claims that go beyond what they are legally required to do in case they have failed to fulfill their part of the contract.